Service Privacy Notice

Who we are and what this covers

Retrier, Inc. ("Retrier," "we," "us") helps wireless retail stores follow up with customers after a quote falls through, using a store-branded assistant that reaches out by text. This notice explains what information the Retrier service collects, how we use it, and the choices you have. Visitors to retrier.ai are covered by our Privacy Policy.

It applies to two groups:

• Store partners, meaning the wireless retailers and their staff who use Retrier
• Store customers, meaning people who receive follow-up messages from a store through Retrier

For store customers, we process information on behalf of the store you visited. That store decides how your information is used, and its own privacy policy also applies. Questions about a specific store's practices should go to that store, though you can always contact us too.

Information we collect

• Store partners. Account and contact details for staff, store locations, and settings. The store provides it when setting up Retrier.
• Store customers. Name, mobile number, quote details (plans, devices, pricing discussed), and the content of text conversations. The store provides it, and you provide it when you reply to messages.

We do not collect payment card numbers, Social Security numbers, or carrier account passwords through Retrier.

How we use information

• Store partner data: to provide, maintain, and support the service for that store.
• Store customer data: to send follow-up messages on the store's behalf, generate revised offers, process replies (for example, holding an offer when you reply "Yes"), and pass the conversation back to the store.
• Improving the service: to fix bugs, monitor performance, and improve message quality.
• Legal and safety: to comply with law, enforce our terms, and prevent fraud or abuse.

We do not use store customer information for our own marketing, and we do not sell it.

Text messaging

Retrier only sends texts on behalf of a store you have interacted with, and only to numbers the store confirms have consented to receive messages. Store partners are responsible for collecting that consent, as required by our terms.

• Opting out: reply STOP to any message to stop receiving texts from that store through Retrier. You will get one confirmation message and nothing after that.
• Help: reply HELP for assistance, or email hello@retrier.ai.
• Frequency and cost: message frequency varies based on your interaction with the store. Message and data rates may apply.
• AI-assisted messages: messages may be written with the help of AI and sent under the store's assistant name. A store employee can step in at any time.

We do not share mobile numbers or SMS consent with third parties for their own marketing purposes.

How we share information

We do not sell personal information, and we do not share it for cross-context behavioral advertising. We share it only in these cases:

• The store you worked with: conversations and replies go back to the store that sent them.
• Service providers that help us run Retrier, under contracts that limit how they can use the data.
• Legal reasons: when required by law, subpoena, or to protect the rights and safety of Retrier, our partners, or others.
• Business transfers: if Retrier is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal, subject to this notice.

Retention, security, and children

Retention. We keep store customer data for as long as the store uses Retrier and needs it for follow-up, and delete it when the store asks or when it is no longer needed, unless the law requires us to keep it longer. Opt-out records are kept so we can keep honoring them.

Security. We use reasonable safeguards, including encryption in transit, access controls, and limited staff access. No system is completely secure, so we cannot guarantee absolute security.

Children. Retrier is not directed to children under 13 (or under 16 where required), and we do not knowingly collect their information. If you believe a child's information was provided to us, contact us and we will delete it.

Your rights and choices

Depending on where you live, including California, you may have the right to:

• Know what personal information we have about you and how we use it
• Get a copy of it
• Correct it
• Delete it
• Opt out of the sale or sharing of personal information (we do not do either)
• Not be treated differently for using these rights

To make a request, email hello@retrier.ai or write to the address below. We may need to verify your identity first. If your request is about information a store gave us, we may forward it to that store, since they control that data. You can also use an authorized agent to make a request for you.

Changes to this notice

We may update this notice as Retrier grows. When we do, we will change the effective date at the top, and for significant changes we will give notice in the service or by email.

Contact us

Retrier, Inc.
62014 Arroyo Dr
Irvine, CA 92617
hello@retrier.ai